FAQs

What size should I buy?

If you are unsure what size to buy, use the size guides on each individual listing to help you decide. Our dresses are designed to be fairly fitted in the waist and bust to give a flattering shape. If you prefer your clothes to be a little looser then you may wish to size up. 

Where are your clothes made?

All of our clothing is designed and lovingly handmade in the UK. We do not make overseas.

How long will it take to receive my order? 

We aim to dispatch your item the next working day after your order has been placed. All items are shipped Monday – Saturday. We are unable to deliver on public holidays, or weekends, so if you place an order with us during these times it may take a little longer to arrive.

Once dispatched, items usually take Royal Mail between 2-4 working days to arrive. Please note that a ‘working day’ is Monday-Friday and excludes weekends and public holidays.

Do you deliver worldwide?

Yes! We deliver worldwide.

How much are your delivery costs?

  • UK Standard Delivery (2-4 working days) - £3.00
  • Europe & Republic of Ireland Standard Delivery (3-10 working days) - £6.50
  • Europe & Republic of Ireland Tracked Delivery (3-10 working days) - £14.50
  • USA & Canada Standard Delivery (5-15 working days) - £15.00
  • USA & Canada Tracked Delivery (5-15 working days) - £22.00
  • Rest of the World Standard Delivery (5-15 working days) - £15.00
  • Rest of the World Tracked Delivery (5-15 working days) - £22.00

Can I track my item?

All of our items are despatched by Royal Mail Standard Delivery or Royal Mail International Standard depending on where you live in the world. These are not tracked delivery services. If you would like us to send your order by a tracked delivery service, please select this option at the checkout. 

What happens if my order doesn't arrive?

We ask that you allow the specified time estimate to pass before getting in touch with us. If the delivery has passed its time estimate, please get in touch with our customer care team so we can look into this for you by emailing info@yesterdaysgirl.co.uk

How do I return my item?

We hope you will love everything you purchase from Yesterday’s Girl, but if something isn’t quite right, we do accept returns. All items must be returned to us unused and in the same condition in which they were delivered within 28 days of receiving your order. It’s important that any unwanted items, unless faulty, are returned in a resalable condition with all original tags and packaging, unwashed, and without any marks or damage including make up stains. Once the item has been received here at Yesterday's Girl HQ we will issue you with a refund.

Please remember that if more than 28 days have passed; if the returned item is not in its original condition; or if any tags are removed from the garment; we will not be able to refund your purchase.

You are responsible for the postage charges for items returned to us, and we advise you to obtain a proof of postage receipt and use a tracked shipping service to ensure it arrives safely. We cannot be held responsible for missing returns where a receipt has not been obtained or when items become damaged en route to us and render them unsaleable.

I'm an international customer, how do I return my item?

As above. International customers must cover the costs for any returns made, and should use a courier service that provides a proof of delivery. Provided the item is returned according to the conditions outlined in our returns policy, we will issue you with a refund.